Privacy Policy



We, at Kara Sidai Botanicals (“Kara Sidai”), recognize the importance of your privacy and that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that trust very seriously. Unless you give us consent to do otherwise, we will only collect and use your personal information as set out below. By visiting the Kara Sidai website, you agree to the practices described in this Privacy Policy.


Personal information we collect

When you visit our website (“E-Store”), we will collect personal information, which depends on how you use our website. Personal information is defined as information that can be used to define you as an individual.

We may collect personally identifiable information, such as your e-mail address, name, physical address, or telephone number. If you purchase our Products, we will collect and store your billing and payment mode information. We may also collect anonymous demographic information, which is not unique to you, such as your Postal Code, age, gender, preferences, interests and favourites.  

We receive personal information from you through a variety of means and channels, including through our E-Store or through our direct selling platforms such as Instagram and other social media platforms. We also receive communications from you via post, email, phone, or text messaging on your mobile phone and such communications may involve giving to you, as well as receiving information from you.

For the avoidance of doubt, the following are some examples of how you may provide personal information to us:

  1. sending us e-mails and text messages;
  2. interacting with us on social media platforms (for example, when liking or commenting on our posts);
  3. adding offers, promotions or products to your basket on our website or your Wish List on our mobile app;
  4. talking to us over the telephone or via the “Messages” function in our mobile app (for example, when asking us about our products, asking for a refund or making a complaint);
  5. registering accounts on our website or on our mobile app (for example, when giving us your contact details and your preferences or interests).


Information about your computer hardware and software may be automatically collected. This information may include your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, and Internet Service Provider. This information is used by the E – Store for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Services.


  • To personalize your experience: your information helps us to better respond to your individual needs.
  • To improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions: your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails: the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.


Accuracy of The Personal Data Provided to Kara Sidai Botanicals

You declare and guarantee that You are the owner or have the necessary rights on the content that You transmit to the E- Store at the date of its transmission: (i) the content is exact and true, and (ii) the use of the content does not contravene any of our policies and will not be damaging to any third party (i.e. that the content is not defamatory).


Security of the Information Provided to Kara Sidai Botanicals

It is important for us to protect you against unauthorized access to your password and to your computer. You are responsible for safeguarding and preventing unauthorized access to the user information and password that you use to access our Services. You agree not to disclose your password to any third party, and you are responsible for any activity using your account, whether or not you authorized that activity. 


Kara Sidai secures your personal information from unauthorized access, use or disclosure. In addition, Kara Sidai secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a debit or credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.



Cookies are used on this website to collect information on how you use the site. Most web browsers are set to accept cookies. When you visit our website,, our servers, along with Google analytics and other third party programmes track and record information that your browser sends. This data may include: your IP address, pages viewed, product viewed, referring sites, time spent on site, product purchase and any other statistics related to your browsing behaviour.


It is important to note that this information does not identify an individual and is only used for the purpose of aggregating and analysing information in order to improve our product offering and user experience, store what is in your shopping product and improve our marketing to you as a customer.


If you do not wish to receive cookies, you may set your browser to refuse cookies. Please note that if you do not accept cookies, you may have difficulty accessing some services on the website.


Payment Information

When you place an order with us online, you will provide information such as your name, delivery address, email address, phone number, credit card/payment details and optional account information like username and password. We will use this information to identify and process your order, respond to your requests including complaints, process payments and prevent fraud, set up your account for our store, improve our store offerings and send you marketing messages, if you choose to receive them. We use this information to identify and process your order



When you create an account with us, we may need the following information from you: name, how you found us and contact information such as phone number and email address.


We may contact you at the email or other address which you provide to us in order to provide you with updated information about our website; or provide you with other information about products and services which you may enjoy.


If you are receiving promotional information and do not wish to receive this information any longer, you may remove your name from our list either by clicking the unsubscribe button at the bottom of a promotional email or e-mailing us at asking to be removed from our mailing list. Please allow 10 business days for this request to be processed.


Disclosing Information to third parties.

We do not sell, trade, or otherwise transfer to 3rd parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. 

Kara Sidai may disclose personal information when we are required to or we believe it is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to enforce or apply this Privacy Policy or our other policies or agreements; to initiate, render, bill, and collect for amounts owed to us; to protect our or our users’ rights, property or safety; to protect our users from fraudulent, abusive, or unlawful use of the Services; or if we believe that an emergency involving the danger of death or serious physical injury to any person requires or justifies disclosure of personal information.


Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, debt financing, sale of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of Kara Sidai’s business assets. In such an event, we will attempt to notify you before your personal information is transferred, but you may not have the right to opt out of any such transfer. 


Access by Minors

Our Services are not intended for use by minors (persons under the age of 18 years), and such use is prohibited by our Terms and Conditions. If you become aware that a minor has provided us with Personal Information, please contact us immediately on at 


International Transfer of your Information

The Website is hosted in, and our Services are provided from, the Republic of Kenya. Accordingly, by providing your Personal Information through the Website, you consent to the transfer of your Personal Information from your country of residence to the Republic of Kenya. 

Storage of your information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us. 

Changing and deleting information we hold

If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at and we will amend this record. If you have an account with us you may also be able to update the relevant information through your account.


If you wish to have your personal information deleted, please email us at and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

Changes to the Privacy Policy

This Privacy Policy was last updated in October 2020.  From time to time, our policies will be reviewed and may be revised. We reserve the right to change our Privacy Policy at any time and notify you by posting an updated version of the policy on our website.


We are always very happy to answer any questions you may have regarding privacy or security, via our contact form on our contact page or by email at