Shipping & Delivery
How long before I get my product?
Orders in Kenya will usually be dispatched within 48 hours of the order date. However, please allow up to 5 working days for delivery. If you require express delivery, please request via e-mail and we will inform you of the cost and time.
Deliveries are made by Fargo Courier services and are usually door-to-door, otherwise packages can be picked up at your nearest Fargo courier office. Deliveries cannot be made to a P.O Box address.
If you do not receive your order within 5 working days of your order confirmation, please check with Kara Sidai Botanicals and we can supply you with your Fargo courier tracking number and helpline which you may use to track your order online and by telephone. If they do not have your package, kindly contact Kara Sidai Botanicals directly on email@example.com, for assistance.
Kara Sidai Botanicals cannot be held liable for late delivery and may effect delivery by any alternative means it sees fit.
Have you checked your Spam Email?
Sometimes email confirmation with your tracking number is sent to your junk/spam inbox.
What is the cost of shipping?
Shipping costs will be added to the final cost of the product on the E-Store. They are displayed and added to the cart when checking out of the E-Store. Prices at the time of orders are correct, errors and omissions excepted.
What are our operating hours?
Orders for Kara Sidai Botanicals products are shipped on business days, Monday through Friday, 8.30 am – 5.30 pm, and Saturday (9 am – 12 pm), excluding public holidays. All orders are subject to confirmation. Only confirmed orders will be processed and shipped.
Customer service details
For any queries, you may get in touch with us at firstname.lastname@example.org or +254 711 630 827
For any international delivery queries, please get in touch with us on +254 702 729 870 or email@example.com